DELIVERY INFORMATION
We are committed to delivering your order in a fast, safe, and reliable manner. All orders are
processed within 1–2 business days after confirmation. Once dispatched, delivery typically takes
3–7 business days depending on your location.
You will receive a confirmation email along with a tracking link once your order has been
shipped. Please note that delivery times may vary during peak seasons, public holidays, or due
to unforeseen courier delays. We recommend placing your order in advance for special occasions.
SHIPPING POLICY
We provide secure and efficient shipping services to ensure your jewellery reaches you in
perfect condition. Shipping options, delivery timelines, and any applicable charges will be
clearly displayed at checkout before you complete your purchase.
Free shipping may be available on selected orders or promotional offers. While we work with
trusted courier partners, delays caused by external factors such as weather conditions or
logistics issues are beyond our control.
Customers are responsible for providing accurate shipping information. Incorrect or incomplete
addresses may result in delays or failed deliveries.
CANCELLATION POLICY
You may request to cancel your order within a short window after placing it. If the order has
not yet been processed or shipped, we will cancel it and initiate a full refund.
If the order has already been dispatched, cancellation will not be possible. In such cases, you
may refer to our return policy after receiving the product.
RETURNS & REFUNDS
We want you to be completely satisfied with your purchase. If you are not happy with your order,
you may request a return within the eligible return period from the date of delivery.
To qualify for a return:
- The item must be unused and in its original condition
- All original packaging must be intact
- Proof of purchase is required
Once your return is received and inspected, we will notify you of the approval status.
Approved
refunds will be processed to your original payment method within a few business days.
Shipping fees (if applicable) are non-refundable unless the return is due to a damaged,
defective, or incorrect item.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, please contact us within 24–48 hours
of delivery. Kindly provide clear photos of the issue along with your order details so we can
resolve it quickly.
We will arrange a replacement or refund based on the situation at no additional cost to you.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return. These include worn
items, customized jewellery, or products returned without original packaging.
REFUND PROCESSING TIME
Once your return is approved:
- The item must be unused and in its original condition
- All original packaging must be intact
- Proof of purchase is required